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Terms & Services
Purchasing an Item: Before an
item is put into production, the design must be agreed upon by both parties, the
customer and SSP. We can work together to get the desired
design layout or it can be supplied by the customer. A telephone call or
confirmation email is required before production of an item begins, to insure
order information and design is met with complete accuracy. When
approval of a design is met, then the item will be put into production.
After an item is put into production, changes are unable to be made. The
customer has already approved the design and will receive the already approved
design at that time.
**VERY IMPORTANT:
Design layouts are created free for our customers' orders ONLY. Do not request
a design layout(s) to be created unless a purchase is to be made. If a design
layout(s) have been created for a requester, the requester will be charged
$50.00 PER DESIGN LAYOUT if a purchase is not made. (Even if the color
or a minor change is the only change in a design layout. This change will be
considered an additional design layout.)
Also, if a design needs to be sent to a another company by School Spirit & Pride
for a customer a charge of $50.00 will be charged to the customer.
The total time it takes to complete
the process of the design layout and production runs on the average of 10 to 14
days business days. (Up to 30 days for items that are total custom, such
as size and design.) If a specific date of an order is needed, please let us
know and we will inform you if the specified date can be met.
Payment Options: All payments must be made with United States Currency.
We accept Credit Cards, Money Orders, Cashiers Checks, Personal Checks, and
Purchase Orders. Personal checks are subject to a 10 day waiting period before
shipment of an order. Also, if using a purchase order it must be faxed or
mailed to us before production of an item begins and the
contact person is responsible for seeing the payment is made if payment is to be
made by a group, organization or club. Invoices not paid by due date are
subject to late charges. In stock product orders that our shipped backed
for a refund are subject to a restocking fee.
Return Policy:
If a customer has a
complaint it must be reported to us within 30 days of
receiving the order. Also, a rejected order must be returned to us within 30 days. If this policy is not followed the following terms in the
return policy section will be voided. The customer will be obligated to full
balance of order. If an error is
made by SSP a total refund will be made of the product or a
remake of the order will be made and shipped out. SSP must
receive the rejected products back in full quantity before the remake order is
shipped out or refund payment is sent. The remade order and shipping will be
done at the cost of SSP. Again, the error must be made by
SSP. If the customer made an error in the design or color, a reorder and
shipping will be done at the cost of the customer. Total Custom Orders
(Custom Design & Size Orders) are non-refundable. In Stock Product Orders that
are
shipped backed for a refund are subject to a restocking fee. Make sure you
want it before you buy it!
Shipping: The shipping used by SSP is UPS, Priority
Mail or Fed Ex. The one used depends on the urgency of receiving an order by
the customer. Shipping charges will be covered by the customer.
Regular shipping time is 3 to 5 days, depending on the customer's location. All
items are guaranteed shipped. This means if an order is not received by a
customer's a requested date, the customer has to contact SSP immediately.
With guaranteed shipping we will not be
charged shipping if an order is not received by a certain date; in turn neither
will our customers, but this needs to be reported within 5 days after request
date. Again, this needs to be reported within 5 days after request date. We cannot control the delivery system, but we can correct
their mistakes by subtracting the shipping cost.
TRADEMARKS &
LICENSING
Artwork or other materials
submitted by you or your client for our use in producing an order will be
accepted as being in full compliance with all laws regarding copyrights,
trademarks, patents, licenses, and other similar types of protection. You and
your client agree that, by submitting artwork for our use, these laws will not
be violated and this company shall not be held responsible for compliance with
such laws. If you have any questions or comments about the above terms and
agreements, please contact us.